Privacy Policy

At pouch.co.nz, based in Hawke’s Bay, New Zealand, we are committed to protecting your privacy in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit [insert website name] (“Website”) or purchase our caffeine pouches. By using our Website, you consent to the practices described below. If you have questions, please contact us at hello@pouch.co.nz.

1. Information We Collect
We collect personal information to process orders, improve our services, and comply with legal obligations. This includes:

  • Identity and Contact Details: Name, email address, phone number, and shipping address provided during checkout or account creation.
  • Payment Information: Billing details and transaction data processed via third-party payment providers (we do not store full credit card numbers).
  • Website Usage Data: IP address, browser type, pages visited, and time spent on our Website, collected via cookies and analytics tools.
  • Communications: Information you share when contacting us (e.g., inquiries, feedback).

You are not obligated to provide this information, but failure to do so may prevent us from fulfilling your order or responding to your requests.

2. How We Use Your Information
We use your personal information for the following purposes:

  • To process and deliver your orders, including shipping and payment verification.
  • To communicate with you about your purchases, updates, or customer service matters.
  • To improve our Website, products, and marketing strategies through analytics and feedback.
  • To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.
  • To send promotional emails or offers (only with your explicit consent, which you may withdraw at any time).

3. Disclosure of Your Information
We do not sell or rent your personal information. We may share it with:

  • Service Providers: Third parties (e.g., couriers, payment processors, IT support) who assist in operating our business, bound by confidentiality obligations.
  • Legal Authorities: When required by law, court order, or to protect our rights, property, or safety.
  • Business Transfers: If our company is sold or merged, your information may be transferred to the new entity, subject to this Privacy Policy.

4. Cookies and Tracking
Our Website uses cookies to enhance functionality and analyze usage. These include:

  • Essential Cookies: Necessary for basic Website operations (e.g., cart functionality).
  • Analytics Cookies: To track visitor behavior and improve our services (e.g., Google Analytics).
    You can manage cookie preferences via your browser settings, but disabling essential cookies may limit Website functionality.

5. Data Security
We implement reasonable technical and organizational measures (e.g., encryption, secure servers) to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security. You share information at your own risk.

6. Data Retention
We retain your personal information only as long as necessary:

  • Order-related data (e.g., name, address) is kept for 7 years to comply with tax and legal requirements.
  • Website usage data is retained for up to 2 years for analytics purposes.
  • After these periods, we securely delete or anonymize your information unless further retention is legally required.

7. Your Rights
Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections if the information is inaccurate or incomplete.
  • Withdraw consent for marketing communications at any time (e.g., via an unsubscribe link).
    To exercise these rights, contact us at [insert contact email]. We’ll respond within 20 working days, though we may charge a reasonable fee for complex requests or refuse access where legally permitted (e.g., if it compromises others’ privacy).

8. International Transfers
If we use overseas service providers (e.g., cloud storage), your data may be transferred outside New Zealand. We ensure such providers comply with privacy standards equivalent to the Privacy Act 2020 or obtain your consent where required.

9. Third-Party Links
Our Website may contain links to external sites. We are not responsible for their privacy practices or content. Review their policies before sharing information.

10. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. The updated version will be posted on our Website with the revision date (effective April 09, 2025). Continued use of our Website after changes constitutes your acceptance.

11. Contact Us
For inquiries, complaints, or to exercise your rights, reach out to:

  • Email: hello@pouch.co.nz
  • We’ll respond within 5 business days. 

Questions and Answers

Q: What information do you collect when I buy caffeine pouches?
A: We collect your name, contact details, shipping address, and payment info to process your order, plus usage data (e.g., IP address) to improve our Website.

Q: Do you share my details with anyone?
A: Only with service providers like couriers or payment processors to fulfill your order, or if legally required. We don’t sell your data.

Q: What if I don’t want marketing emails?
A: You’ll only get them if you opt in. Unsubscribe anytime via the link in the email or by contacting us.

Q: Does my data leave New Zealand?
A: It might if we use overseas providers (e.g., for hosting). We ensure they meet NZ privacy standards.

Q: What if I think my privacy’s been breached?
A: Contact us first—we’ll investigate. hello@pouch.co.nz

Energy & Caffeine Pouches

New to Caffeine and Energy Pouches? Start here

1. What are energy / caffeine pouches?

Energy or caffeine pouches are small, discreet pouches placed under the lip, designed to deliver a quick boost of energy through natural caffeine (and sometimes added vitamins, minerals, or nootropics). They are tobacco-free, smoke-free, and spit-free alternatives to energy drinks or coffee.

2. How do they work?

The pouch releases caffeine and other active ingredients through the oral mucosa (the lining of the mouth). This allows for faster absorption compared to drinking coffee or energy drinks, with effects usually felt within 5–10 minutes.

3. What ingredients are used?

Most energy pouches contain:

• Caffeine (usually 50mg–150mg per pouch, depending on brand)

• Plant fibers (to hold the pouch together)

• Natural and artificial flavors

• Sweeteners (sugar-free)

• Sometimes functional additives like B-vitamins, taurine, or L-theanine

(Always check the packaging for exact ingredients.)

5. How do I use them?

1. Place one pouch under your upper lip.

2. Leave it there for 20–40 minutes.

3. Remove and dispose of it after use.

No chewing, no spitting, no swallowing needed.

6. Are they safe?

When consumed responsibly, energy pouches are considered a safe alternative to high-sugar energy drinks. However:

• Do not exceed the recommended daily limit (usually 4–6 pouches per day, depending on strength).

• Not suitable for children, pregnant or breastfeeding women, or individuals sensitive to caffeine.

7. How do they compare to coffee or energy drinks?

• Faster absorption (direct through mouth lining vs. digestion).

• No sugar / no calories (unlike most energy drinks).

• Convenient & discreet (can be used anytime, anywhere).

• Controlled dosage (you know exactly how much caffeine per pouch).

8. Do they contain nicotine or tobacco?

No. Energy / caffeine pouches are 100% tobacco-free and nicotine-free. They are purely for energy and focus.

9. Are they legal?

Yes, in most countries energy pouches are regulated as food or dietary supplements (depending on formulation and caffeine levels). Always check local regulations before purchase.

10. How should I store them?

Keep pouches in a cool, dry place. Reseal the can after opening. Avoid exposing to direct sunlight or heat.

11. Can I combine them with coffee or energy drinks?

It’s possible, but not recommended to exceed 400mg of caffeine per day (the generally accepted safe limit for healthy adults). Combining multiple caffeine sources may lead to jitters, anxiety, or sleep issues.