Terms and Service

Welcome
These Terms of Service (“Terms”) govern your use of Pouch.co.nz (“Website”), operated by [Te Wairua Limited], based in Hawke’s Bay, New Zealand. By accessing or purchasing from this Website, you agree to these Terms in full. If you do not agree, do not use our Website or services.

1. Eligibility

  • You must be at least 16 years old to purchase our caffeine pouches, in line with New Zealand age restrictions for nicotine alternatives (if applicable) and our discretion as a private business.
  • You confirm that all information you provide (e.g., name, address, payment details) is accurate and complete. We are not liable for issues arising from incorrect information.

2. Products and Purchases

  • We sell caffeine pouches as a harm reduction alternative. Product descriptions are provided in good faith but are not guarantees of performance or suitability for your needs.
  • Prices are in NZD, inclusive of GST, and subject to change without notice.
  • We reserve the right to refuse or cancel any order for any reason, including stock unavailability, pricing errors, or suspected fraud. If payment has been made, we’ll refund you within 14 business days.

3. Payment

  • Payment is due at checkout via accepted methods (e.g., credit card, debit card).
  • We use third-party payment processors and are not responsible for their errors, delays, or security breaches.
  • If payment fails or is disputed after dispatch, you remain liable for the full amount until resolved.

4. Shipping and Delivery

  • Shipping is governed by our courier service. By agreeing to these Terms, you accept its conditions, including non-guaranteed delivery times and your responsibility for accurate address details.
  • Risk of loss transfers to you once the order is dispatched. We are not liable for theft, damage, or loss after dispatch unless caused by our error.

5. Returns and Refunds

  • Returns and refunds are governed by our return department. We comply with the CGA for faulty goods but offer no discretionary refunds beyond legal requirements.
  • You waive any expectation of refunds or exchanges for change-of-mind purchases unless we explicitly agree otherwise.

6. Use of Products

  • You are responsible for using our caffeine pouches as intended and in accordance with any instructions provided.
  • We are not liable for misuse, overuse, or adverse effects from improper use, including health issues. Consult a healthcare professional if unsure about caffeine consumption.
  • Our products are not marketed as medical devices or cessation aids unless explicitly stated.

7. Intellectual Property

  • All content on this Website (e.g., text, images, logos) is owned by us or our licensors and protected by copyright. You may not copy, reproduce, or distribute it without our written consent.
  • You grant us a non-exclusive, royalty-free license to use any feedback or content you submit (e.g., reviews) for promotional or operational purposes.

8. Limitation of Liability

  • To the fullest extent permitted by New Zealand law, we are not liable for indirect, incidental, or consequential damages (e.g., lost profits, health issues) arising from your use of our Website or products.
  • Our total liability for any claim is limited to the amount you paid for the specific order in question.
  • We are not responsible for delays, interruptions, or errors caused by third parties (e.g., couriers, payment providers) or events beyond our control (e.g., natural disasters).

9. Privacy

  • Your personal information is handled per our and New Zealand’s Privacy Act 2020. By using our Website, you consent to our collection and use of your data as outlined.

10. Termination

  • We may suspend or terminate your access to the Website at our sole discretion, without notice, for any reason (e.g., suspected breach of these Terms).
  • Upon termination, your obligations (e.g., payment for dispatched orders) remain enforceable.

11. Changes to Terms

  • We may update these Terms at any time by posting the revised version on our Website. Changes take effect immediately. Your continued use of the Website constitutes acceptance of the updated Terms.

12. Governing Law

  • These Terms are governed by New Zealand law. Any disputes will be resolved in the courts of New Zealand, and you submit to their jurisdiction.

13. Contact Us
For questions or complaints, contact us at hello@pouch.co.nz. We’ll respond within 5 business days.


Energy & Caffeine Pouches

New to Caffeine and Energy Pouches? Start here

1. What are energy / caffeine pouches?

Energy or caffeine pouches are small, discreet pouches placed under the lip, designed to deliver a quick boost of energy through natural caffeine (and sometimes added vitamins, minerals, or nootropics). They are tobacco-free, smoke-free, and spit-free alternatives to energy drinks or coffee.

2. How do they work?

The pouch releases caffeine and other active ingredients through the oral mucosa (the lining of the mouth). This allows for faster absorption compared to drinking coffee or energy drinks, with effects usually felt within 5–10 minutes.

3. What ingredients are used?

Most energy pouches contain:

• Caffeine (usually 50mg–150mg per pouch, depending on brand)

• Plant fibers (to hold the pouch together)

• Natural and artificial flavors

• Sweeteners (sugar-free)

• Sometimes functional additives like B-vitamins, taurine, or L-theanine

(Always check the packaging for exact ingredients.)

5. How do I use them?

1. Place one pouch under your upper lip.

2. Leave it there for 20–40 minutes.

3. Remove and dispose of it after use.

No chewing, no spitting, no swallowing needed.

6. Are they safe?

When consumed responsibly, energy pouches are considered a safe alternative to high-sugar energy drinks. However:

• Do not exceed the recommended daily limit (usually 4–6 pouches per day, depending on strength).

• Not suitable for children, pregnant or breastfeeding women, or individuals sensitive to caffeine.

7. How do they compare to coffee or energy drinks?

• Faster absorption (direct through mouth lining vs. digestion).

• No sugar / no calories (unlike most energy drinks).

• Convenient & discreet (can be used anytime, anywhere).

• Controlled dosage (you know exactly how much caffeine per pouch).

8. Do they contain nicotine or tobacco?

No. Energy / caffeine pouches are 100% tobacco-free and nicotine-free. They are purely for energy and focus.

9. Are they legal?

Yes, in most countries energy pouches are regulated as food or dietary supplements (depending on formulation and caffeine levels). Always check local regulations before purchase.

10. How should I store them?

Keep pouches in a cool, dry place. Reseal the can after opening. Avoid exposing to direct sunlight or heat.

11. Can I combine them with coffee or energy drinks?

It’s possible, but not recommended to exceed 400mg of caffeine per day (the generally accepted safe limit for healthy adults). Combining multiple caffeine sources may lead to jitters, anxiety, or sleep issues.